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Policies, Brookside Mountain Mist Inn

Luxury Waynesville Accommodations Near the Great Smoky Mountains and Asheville, NC

Reservation Information:

Policies, Brookside Mountain Mist Inn

Telephone reservations are accepted from 8am to 10pm daily. Online reservations are available at any time.

We are open year-round and provide seasonal discounts during the winter months.

In consideration of others, smoking is allowed only in limited areas (outside grounds or on the fireplace deck or front porch of the Vacation Rentals).Children 12 and over are welcome at our luxury Bed and Breakfast Inn in North Carolina.

A deposit amount equal to 50% of the charge of your stay is required to secure a reservation.

We accept cash, personal check (only if received at least two weeks prior to arrival date), travelers checks, debit cards and the following credit cards: VISA, MasterCard and Discover.

A two or three night minimum stay may apply on weekends, holidays, special festival dates and the entire month of October (including weekdays).

Three night minimum stay is required for booking our extended-stay vacation rental, unless otherwise indicated on our website.

Cancellation Policies for B&B:

Deposits will be refunded with notice of cancellation at least 8 days from the date of arrival (not time of arrival), minus a $30 processing fee per room cancelled. Cancellations made with 7 days or less notice from the date of arrival (not time of arrival) will be charged 50% of the entire stay. Cancellations made with less than 24 hours of date of arrival (not time of arrival) , no shows and early departures will be charged the full amount of the reservation. Any changes to reservations resulting in a reduction of room nights, or changes in arrival dates will also be charged accordingly, based on the above stated fees. We will make every effort to rebook any cancelled room. If we are able to rebook the room, a gift certificate will be issued to you for the amount of your cancellation fee minus a $30 processing fee.

Cancellations in the month of October require at least 15 days from the date of arrival for full deposit refund, minus a $30 processing fee per room cancelled. Also in October, cancellations made with 14 days or less notice from the date of arrival will be charged 50% of the entire stay and cancellations in October made with less than 7 days notice, no shows and early departures will be charged the full amount of the reservation.Whole-house rentals will require at least a 30-day cancellation notice, with a $150 cancellation fee.

Whole-house rental cancellations with less than 30 days notice from the date (not time) of arrival will be charged 50% of the entire stay amount. Cancellations with less than 14 days notice from date of arrival (not time of arrival) will be charged the entire stay amount. Any changes to reservations resulting in a reduction of room nights will also be charged, per room night, according to the above cancellation policy. No shows and early departures will be charged the full amount of the reservation.

Cancellation Policy for Vacation Rentals:

A deposit of 50% of stay will be taken 1 (one) month prior to check-in date. The balance will be taken 2 (two) weeks prior to check-in date. No cancellation fee if reservation cancelled at least 1 (one) month prior to check-in date. If cancelled with more than 2 (two) weeks, but less than one month notice, the deposit will be forfeited as a cancellation fee. If reservation cancelled with less than 2 (two) weeks notice, or for early departures, the entire reservation amount will be charged as a cancellation fee.

Pet Policies:

Policies, Brookside Mountain Mist Inn

We allow one small dog (30 pounds or less) only in our Smokies Cottage. There is an additional cleaning fee of $100 per stay. Only well behaved dogs please. Pet owners are responsible for any damage caused by their pet. Dogs must be leashed at all times while on our grounds or in the breezeway. Dogs must be crated when being left unattended in our cottage. Owners are required to clean up after their dog and place wastes in garbage can behind Vacation Rentals. Dogs may be walked only in designated areas of property. No dogs are allowed inside the B&B (Inn) at any time, except for certified service animals.

All dogs must be clean, up-to-date on vaccines and treated for fleas and ticks. Confirmation is required before arrival date. Barking is disruptive to other guests on the property. Please maintain a quiet environment for all our B&B and cottage guests.

Any dog not previously authorized by Brookside Management that is found to be staying in our Smokies Cottage will result in a $100 fee, in addition to the $100 cleaning fee.

Miscellaneous Policies:

If a cancellation is due to inclement weather conditions the above cancellation policy will be applied, however, a gift certificate will be issued in the amount of the cancellation fee, minus a $30 processing fee, and will be valid for the remainder of the current calendar year.

By providing your email address for communication with our Inn, guests agree to allow Brookside Mountain Mist Inn to send additional emails with special announcements, updates and promotions on no more than a monthly basis. Brookside Mountain Mist Inn agrees never to sell, lease or otherwise exchange email addresses with any third party and shall make every effort to protect guest email addresses in our secure property management system at all times.

Massage therapy sessions that are scheduled in advance must be cancelled at least 48 hours from the time of the scheduled massage in order to avoid a 50% cancellation fee.

Discounts are available for weekly stays or whole-house rentals. Call your Innkeeper for details. For whole-house rentals of three or more nights, Vacation Rentals may be included as part of rental. Check out our Specials page for more available discounts and package pricing.

Standard Check In at B&B: 3:00 pm – 6:00 pm (Later check-ins accommodated with advanced notice. No check-ins later than 10pm can be accommodated, due to our small size)

Standard Check In at Vacation Rentals: 4:00 pm

Check Out for Both: 11:00 am

Due to potential fire hazard, no candles or incense can be burned on either of the properties.

Policies, Brookside Mountain Mist Inn